Mix and Match

Refund policy

Return & Refund Policy – DealKart

Last Updated: November 2025

Due to the nature of beauty, wellness, and personal care products, our return policy is strict for hygiene and safety reasons.

By purchasing from DealKart, you agree to buy responsibly, check product details carefully, and accept the following terms.

1. General Policy – All Sales Final (With Limited Exceptions)

  • Most items sold on DealKart are non-returnable and non-exchangeable once delivered.

  • We do not accept returns for:

    • Change of mind

    • Ordered by mistake

    • Did not like the fragrance/texture/effect

    • Found cheaper elsewhere

Customers are expected to review ingredients, usage instructions, and suitability before ordering, especially if they have known allergies or skin sensitivities.

2. Eligible Returns (Strictly Limited Cases)

A return or replacement may be considered only in the following situations:

  1. Wrong product delivered (different from what you ordered)

  2. Product damaged on arrival (physically broken, leaking, crushed, etc.)

  3. Product is expired or near-expiry at the time of delivery

  4. Manufacturing defect that makes the product unusable

Conditions:

  • The issue must be reported within 48 hours of delivery.

  • Product must be unused, unopened, and in original condition, unless the defect is discovered on opening.

  • Mandatory unboxing video is required (from opening the parcel till the product is visible).

  • All outer packaging, inner packaging, labels, and the product itself must be preserved until the claim is resolved.

DealKart reserves the right to approve or reject any return request after reviewing the evidence.

3. Non-Returnable / Non-Refundable Products

For safety and hygiene, the following are strictly non-returnable:

  • Opened or used products

  • Skincare, cosmetics, makeup, hair care, or wellness items once unsealed

  • Personal care devices once packaging seal is broken

  • Products damaged due to misuse, improper storage, or negligence by the customer

  • Free gifts, samples, or promotional items

  • Items purchased during clearance or special “no return” sale

4. Return Process (For Approved Cases Only)

If your claim is approved:

  1. We will share return shipping instructions by email.

  2. The product must be:

    • Packed securely in original packaging (or equivalent protection)

    • Shipped back within the timeline mentioned in the email

  3. If the product is damaged in transit due to poor packaging by the customer, the return may be rejected.

In some cases, we may offer a replacement instead of a refund, depending on stock availability.

5. Refund Method & Timeline

  • Approved refunds will be processed to the original payment method (or as store credit, where applicable).

  • Refund processing usually takes 5–7 business days after the returned product is received and inspected, or after claim approval in case of non-return scenarios.

  • Bank/card processing time may vary; DealKart has no control over this.

6. Cases Where No Refund Will Be Provided

No refund will be issued if:

  • Customer fails to raise the complaint within 48 hours of delivery.

  • No unboxing video or sufficient photographic proof is provided.

  • The product is found to be used, tampered, or not in its original condition (except in genuine defect cases).

  • The order was returned due to refusal to accept, repeated delivery failures, or wrong address.

  • The claim appears fraudulent, manipulated, or inconsistent.

In such cases, DealKart reserves the right to deny refunds and block future orders from the customer.

7. Customer Responsibility

By placing an order, you acknowledge and agree that:

  • You have carefully selected the product based on your own needs.

  • You have read the product description, usage, ingredients, and precautions.

  • You understand that individual results may vary, and this is not grounds for returns or refunds.

  • You will provide honest and accurate information during any claim process.

8. Contact for Returns & Refunds

For return or refund-related queries, email us at:
📧 choicellp@gmail.com

(Include your Order Number and a clear subject, e.g. “Return Request – Damaged Item – Order #DK1234”.)