Mix and Match

Shipping policy

Shipping Policy – DealKart

Last Updated: November 2025

At DealKart, we take great care in packing and dispatching your beauty, wellness, and daily-use products safely and on time. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing may take longer during high-volume periods (festivals, sales, etc.).

2. Delivery Timelines (India)

Location Estimated Delivery Time
Metro Cities 5–8 Business Days
Other Cities 5–15 Business Days
Remote / Rural Areas 7–17 Business Days

Note: Delivery times are estimates and may vary due to courier capacity, weather conditions, government restrictions, or festive seasons. DealKart is not liable for such delays.

3. Shipping Charges

  • Shipping charges are calculated automatically at checkout based on location and order weight.

  • Any additional fees charged by the courier (e.g., remote area surcharge) may apply.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/email.

  • Tracking updates may take up to 24 hours to reflect on the courier’s system.

5. Delivery Attempts & Return to Sender (RTO)

  • Couriers typically make 2–3 delivery attempts.

  • If the customer is unreachable, refuses delivery, or provides an incorrect address, the package may be returned to us.

  • In such cases:

    • Shipping charges will not be refunded, and

    • A re-shipping fee will apply if you request a re-dispatch.

6. Damaged, Incorrect, or Missing Items

To claim support for damaged or incorrect items, you must contact us within 48 hours of delivery with:

  • Order ID

  • Mandatory unboxing video (from opening the sealed parcel)

  • Clear photos of the outer packaging and items

This is required to file claims with the courier company.

Claims without an unboxing video cannot be accepted, as per courier policy.

7. Non-Delivery, Courier Issues & Delays

DealKart is not responsible for:

  • Delays caused by courier partners

  • Weather disruptions, strikes, or natural events

  • Wrong address provided by the customer

  • Failed delivery attempts due to customer unavailability

We will assist you in tracking the order, but we cannot control courier operations.

8. Lost Shipments

If a shipment is confirmed lost by the courier partner after their formal investigation:

  • A replacement or refund will be issued

  • Decision will be based on courier confirmation and availability of stock

9. Address Changes After Order

Address changes can only be made before dispatch.
Once the order is shipped, no changes can be made.

10. International Shipping

International shipping is not available currently.

11. Customer Support

For any shipping-related assistance, contact us at:
📧 choicellp@gmail.com

Our team will respond within 24–48 hours (business days).